Společnost


UniCredit Bank Czech Republic and Slovakia, a.s.
Počet nahlášených stížností:19
Z toho za letošní rok:1
Stále v řešení:1
Zobrazit všechny stížnosti na společnost

Úspěšnost případů

5.3 %
Počet procent vyřešených stížností v rámci služby VašeStížnosti.cz (1 z 19)

#82240Can not receive a code via SMS to open my account while working overseas (Australia)

Stav stížnosti

v řešení

Celková doba trvání

3 dny 3 hodiny

Detail stížnosti

Publikováno
15.06.2025, před 3 dny

Jaromir Brazda

Znění stížnosti

I am a mechanical engineer currently working in Australia. I have an account with Unicredit Bank in Czech Republic - Namely in Ostrava.
As I need to make a few payments from my Unicredit account online thus I need to receive a Unicredit Bank code via my mobile phone via SMS to open my account. I was told by the Unicredit Staff (Namely by Mr. SS) that it can not be done, however up to last year I had no problem receiving the Bank code via SMS.
I won't be returning to the Czech Republic anytime soon, and I need to make a few payments from my Unicredit account immediately.
Please reinstate the code via SMS to my mobile phone.
I can be contacted via mobile phone - *** or email: ***

Kind Regards

Jaromir Brazda


Produkt

I need to receive Unicredit Bank code via SMS to open my Unicredit Bank account


Požadované řešení

Please reinstate the Unicredit Bank code to my mobile phone via SMS.

Sdílejte
Máte za to, že je obsah této stížnosti nezákonný, nebo neslučitelný s našimi smluvními podmínkami? Takový obsah můžete nahlásit zde.

Vyjádření dTestu

Publikováno
18.6.2025 13:27, před 4 hodinami

The company's website states that online banking can be used easily and from anywhere in the world. Unfair competition practices, specifically misleading advertising, are regulated in Section 2977 of the Civil Code. Paragraph 2(c) states that in assessing whether an advertisement is misleading, account shall be taken of all its salient features, in particular the information contained in the advertisement concerning the conditions under which the goods are supplied or the service is provided.

If it is proved that the advertisement is in fact misleading, the person whose right has been threatened or infringed by the unfair competition could claim against the infringer that he refrain from unfair competition or that he remedy the defective condition. In addition, he or she may demand reasonable compensation, damages and the payment of unjust enrichment (Art. 2988 CC).

Furthermore, the company's website contains a list of countries subject to restrictions on access to banking applications. However, Australia is not included in the list of countries.

Moreover, if in the past it was possible to receive the code by SMS abroad and there has been no change in the terms and conditions to preclude this, the code should be provided to the consumer.

If the dispute cannot be resolved amicably, the consumer has the option of seeking out-of-court dispute resolution from a financial arbitrator. Proceedings before a financial arbitrator are free of charge and result in a binding opinion. For more information on the financial arbitrator, consumers can find it here: https://finarbitr.cz/cs/. You can submit a request here: https://finarbitr.cz/cs/reseni-sporu/pruvodce-podanim-navrhu.html.

Máte za to, že je obsah tohoto vyjádření nezákonný, nebo neslučitelný s našimi smluvními podmínkami? Takový obsah můžete nahlásit zde.
Nyní se čeká na vyjádření společnosti.